VAXENIRO™ · Clear information

RETURN POLICY

Straightforward information for a confident shopping experience. The published details below form the current version of this page.

VAXENIRO™ | Operated by Shenzhen Dingfeng Lingyu Cross-border Network Technology Co., Ltd. | Legal Representative: Chen Yajie
Address: Room 301, No. 19, Zone 1, Longsheng Xincun, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen City | Email: service@vaxeniro.com

Return Policy

At VAXENIRO™, we want customers to have a clear understanding of how return requests are reviewed and handled. This Return Policy explains the general standards, time limits, and conditions that apply when a customer would like to request a return or ask for a refund-related review.

Our store aims to keep the return process orderly, fair, and transparent. Please read this page carefully before submitting a request.

1. Return Window

Customers may request a return within 30 days from the date of delivery.

Requests submitted after the 30-day return window may not be accepted unless otherwise required by applicable law or unless a special case is reviewed by our support team.

2. Eligible Return Situations

A return request may be considered in situations such as:

  • The item arrived damaged
  • The item arrived with a visible defect
  • The item received is different from the item ordered
  • The item arrived incomplete
  • The customer received the wrong item
  • The item has a clear functional issue upon initial use, where supported by reasonable evidence
  • The customer wishes to request a return within the valid return period and the item remains in appropriate return condition

All return requests are subject to review.

3. General Return Conditions

To help us assess a return request, the item should generally meet reasonable return conditions, including where applicable:

  • The item is within the 30-day return period
  • The item is in its original condition
  • The item has not been intentionally damaged or altered
  • The item includes original parts and accessories, where applicable
  • The customer can provide sufficient information for review

If a return request is based on damage, defect, incorrect item, or incompleteness, we may ask for:

  • Clear photos of the item
  • Photos of the outer packaging
  • Photos showing product labels or related identifying details
  • A short written explanation of the issue

4. Non-Returnable or Restricted Situations

A return request may be declined in situations including, but not limited to:

  • The request is submitted outside the 30-day return window
  • The item shows signs of misuse, unusual wear, improper handling, or intentional damage
  • The item is missing important components without explanation
  • The return request does not include enough information to allow proper review
  • The item was not obtained directly through our official store environment
  • The item has been altered or modified after delivery in a way that affects its original condition

Nothing in this section overrides rights that may apply under mandatory law.

5. How to Request a Return

To request a return, please contact us at:

service@vaxeniro.com

Please include the following whenever possible:

  • Your full name
  • Order reference information
  • Product name
  • Date of delivery, if available
  • A short explanation of the reason for return
  • Supporting photos, if relevant

Providing complete information helps us review your request more efficiently.

6. Review and Handling Time

Our support team aims to begin handling after-sales requests within 3 business days.

Once your request is reviewed, we may:

  • Approve the return
  • Ask for additional information
  • Offer a practical solution based on the situation
  • Decline the request if it does not meet the applicable return conditions

Please do not send back an item without receiving return guidance from our support team. Unapproved returns may delay or affect processing.

7. Return Approval and Instructions

If your return request is approved, we will provide further instructions. These instructions may include:

  • Return handling guidance
  • Return address details, where applicable
  • Required reference information for return identification
  • Additional packing guidance, if needed

Customers should follow the provided instructions carefully to reduce handling delays.

8. Refund Completion Time

For approved return or refund cases, refund completion is generally arranged within 7–10 business days after final approval and any required review steps are completed.

The actual posting time may vary depending on the handling environment, account provider processing time, or technical factors outside our direct control.

9. Condition of Returned Items

Returned items should be packed with reasonable care. If an item is returned in a condition materially different from the condition described in the return request, this may affect how the case is resolved.

Where applicable, returned items should include:

  • Main product unit
  • Included accessories
  • Attached components
  • Product documentation, if originally provided
  • Original packaging where reasonably available

10. Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible within the return period. We encourage customers to contact us promptly so the issue can be reviewed while details are still clear.

Cases involving transit damage or item mismatch should ideally include both:

  • Photos of the product
  • Photos of the package exterior and label

11. Exchange Requests

If a customer wishes to request an exchange-related solution, the request may be reviewed based on item availability, item condition, and the specific case details. Not all situations can be handled as an exchange, and some may instead be reviewed under the standard return process.

12. Good-Faith Policy Use

This Return Policy is intended to support genuine customer service situations. Repeated misuse of return rights, false claims, or intentionally incomplete reporting may affect the outcome of future service reviews.

13. Contact Information

If you have any questions about this Return Policy, please contact:

VAXENIRO™
Shenzhen Dingfeng Lingyu Cross-border Network Technology Co., Ltd.
Legal Representative: Chen Yajie
Address: Room 301, No. 19, Zone 1, Longsheng Xincun, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen City
Email: service@vaxeniro.com