VAXENIRO™ | Operated by Shenzhen Dingfeng Lingyu Cross-border Network Technology Co., Ltd. | Legal Representative: Chen Yajie
Address: Room 301, No. 19, Zone 1, Longsheng Xincun, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen City | Email: service@vaxeniro.com
Privacy Policy
At VAXENIRO™, we respect the importance of personal information and store data handling. This Privacy Policy explains in a clear and practical way how we collect, use, store, and protect information when you visit our website, interact with our store, or contact us.
By using this website, you acknowledge that your information may be handled as described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our store, we may collect the following categories of information:
a. Contact Information
This may include your name, email address, phone number, shipping address, and any details you provide when contacting us.
b. Order-Related Information
This may include items selected, order reference details, shipping details, return-related communications, and customer support records.
c. Device and Usage Information
When you browse our website, certain technical information may be collected automatically, such as browser type, device type, IP-related session information, time zone, site activity, and general usage behavior.
d. Communication Content
If you contact us, we may keep a record of your messages, attachments, and the information you provide so that we can respond properly and maintain service continuity.
2. How We Use Information
We may use information for the following purposes:
- To operate and maintain the website
- To process store-related service requests
- To arrange shipment and delivery support
- To review return and after-sales issues
- To communicate with customers
- To improve website functionality and customer experience
- To detect misuse, operational risk, or technical problems
- To comply with legal or regulatory obligations
3. How Information May Be Shared
We do not share personal information casually or without business purpose. Information may be shared only where reasonably necessary, including with:
- Logistics and delivery service providers
- Website hosting or technical service providers
- Customer support or operational service partners
- Legal or regulatory authorities where required by law
- Professional advisers where needed for legitimate business operations
Any such sharing is limited to what is reasonably necessary for store operation, compliance, or service handling.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support basic site functionality, remember preferences, understand browsing behavior, and improve performance. These technologies may help us understand which pages are visited, how visitors move through the site, and how the website can be improved.
You may be able to control certain cookie settings through your browser. Please note that disabling some cookies may affect site functionality.
5. Data Retention
We keep personal information only for as long as reasonably necessary for store operation, customer support, recordkeeping, dispute handling, legal compliance, or other legitimate business needs. When information is no longer reasonably required, we take steps to delete, anonymize, or securely limit retention as appropriate.
6. Data Security
We use reasonable administrative, technical, and organizational measures intended to help protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no online environment can be guaranteed to be completely secure, and users should also take care to protect their own account and communication details.
7. Your Choices and Rights
Depending on your location and applicable law, you may have rights related to your personal information, which may include the right to:
- Request access to certain information
- Request correction of inaccurate information
- Request deletion where appropriate
- Object to or limit certain processing in specific circumstances
If you wish to make a privacy-related request, please contact us at service@vaxeniro.com. We may need to verify your identity before responding.
8. Children’s Privacy
Our website is intended for a general audience and is not intentionally directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe information relating to a child has been provided to us improperly, please contact us so we can review the matter.
9. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party tools that are not fully controlled by VAXENIRO™. We are not responsible for the privacy practices of third-party services, and we encourage users to review their privacy terms separately where relevant.
10. International Handling
Because website services, operational tools, and logistics support may involve different service providers, information may be processed in more than one location where reasonably necessary for store operation. We take commercially reasonable steps to handle such information responsibly.
11. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in website functionality, operational practice, legal obligations, or store structure. The updated version will apply once published on this page, unless otherwise required by law.
12. Contact for Privacy Questions
If you have questions about this Privacy Policy or wish to contact us regarding personal information matters, please contact:
VAXENIRO™
Shenzhen Dingfeng Lingyu Cross-border Network Technology Co., Ltd.
Legal Representative: Chen Yajie
Address: Room 301, No. 19, Zone 1, Longsheng Xincun, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen City
Email: service@vaxeniro.com