CONTACT US

VAXENIRO™ | Operated by Shenzhen Dingfeng Lingyu Cross-border Network Technology Co., Ltd. | Legal Representative: Chen Yajie
Address: Room 301, No. 19, Zone 1, Longsheng Xincun, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen City | Email: service@vaxeniro.com

Contact VAXENIRO™

If you need help with a product question, order-related issue, shipping update, return request, or general store inquiry, our customer support team is available to assist you.

Primary Contact Information

• Brand: VAXENIRO™
• Company: Shenzhen Dingfeng Lingyu Cross-border Network Technology Co., Ltd.
• Email: service@vaxeniro.com
• Phone: 18724482495
• Legal Representative: Chen Yajie
• Business Address: Room 301, No. 19, Zone 1, Longsheng Xincun, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen City

Customer Service Hours

• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
• Response Handling Time: We aim to review and handle customer service inquiries within 3 business days

What You Can Contact Us About

You may contact us for help with matters including:

• Product information and usage questions
• Order follow-up requests
• Shipping and delivery inquiries
• Return requests within the return window
• Refund progress questions
• Store policy clarification
• General service feedback

Recommended Contact Method

For the fastest handling and the clearest written record, we recommend contacting us by email at service@vaxeniro.com. When writing to us, please include relevant information such as:

• Your full name
• Your order reference, if available
• The product name involved
• A short explanation of your request
• Photos, if your request relates to product damage, defects, or delivery issues

Service Standards

We aim to operate our customer support in a practical and orderly way. In general:

• Return requests should be submitted within 30 days
• Approved refund completion is typically arranged within 7–10 business days
• Standard shipping time is generally 3–7 business days
• Customer support handling begins within 3 business days

Communication Notes

To help us serve you efficiently:

• Please make sure your contact details are accurate
• Please describe your issue as clearly as possible
• If you send multiple emails about the same issue, try to keep them in the same thread
• Please allow our team reasonable processing time before sending repeat requests

VAXENIRO™ values respectful and clear communication. Our goal is to help customers receive understandable support and timely updates whenever store assistance is needed.